Terms & house rules
Booking and short-stay accommodation services are provided by:
GOLDSTAR BUSINESS spółka z ograniczoną odpowiedzialnością
ul. Aleksandra Kotsisa 11/10
66-400 Gorzów Wielkopolski
NIP: 5993301961
REGON: 542403209
KRS: 0001187638
E-mail: kontakt@goldstarapartamenty.pl
Phone: +48 665 688 443
Making a reservation at Goldstar Apartament constitutes acceptance of these terms, house rules and booking conditions.
By making a reservation, the Guest confirms that they have read the property's rules and undertakes to comply with them throughout the stay.
1. Website bookings
Bookings made directly through the Goldstar Apartament website are non-refundable.
This means that if the booking is cancelled, the Guest fails to arrive or the stay is shortened, the amount paid is non-refundable.
Changing the stay dates may be possible only after contacting the property, subject to availability and individual approval by Goldstar Apartament.
2. Check-in and check-out
For apartment 1905 check-in is available from 15:00 to 23:00, and check-out is by 11:00.
For apartment 1806 check-in is available from 16:00 to 23:00, and check-out is by 12:00.
On the day of arrival, the Guest receives detailed check-in information and apartment access instructions.
3. Early check-in and late check-out
Early check-in or late check-out is possible only by prior arrangement and subject to apartment availability.
Additional services may be charged according to the current price list.
4. Number of guests
The apartment accommodates a maximum of 2 people named in the booking.
Additional persons who have not been reported and approved by the property in advance may not stay in the apartment.
5. Children
Goldstar Apartament apartments are for adults only.
Children are not permitted to stay.
6. Pets
Pets are not allowed.
7. No smoking
Smoking cigarettes, e-cigarettes and other products is strictly prohibited in the apartments.
The prohibition applies throughout the apartment interior.
8. Prohibition of parties and gatherings
The apartments are intended for a peaceful, comfortable stay.
Organising parties, social gatherings, receptions or sessions involving third parties, and disturbing the peace, are prohibited.
9. Quiet hours and respect for the property
Quiet hours at the property are from 22:00 to 06:00.
Guests must use the apartment for its intended purpose, with respect for the equipment, neighbours and the rules of Hanza Tower.
In the event of a serious breach of house rules, disturbance or violation of quiet hours, the property may require the Guest to leave immediately without a refund.
10. Parking
Goldstar Apartament currently has no private parking space in the underground Hanza Tower garage.
The nearest free parking spaces are on Odzieżowa and Czesława streets, very close to Hanza Tower.
Paid parking is also available nearby, marked with the letter “P” on parking maps and signs near the building.
11. Hanza Tower facilities
Guests may use Hanza Tower facilities such as the pool, sauna, jacuzzi and viewing terraces, subject to the current building rules and shared facility availability.
Shared facilities may be temporarily unavailable for technical, administrative, maintenance or regulatory reasons beyond the control of Goldstar Apartament.
Temporary unavailability of shared facilities does not constitute grounds for a booking refund.
12. Additional services
At the Guest's request, by prior arrangement and subject to availability, we can provide additional services such as early check-in, late check-out, bathrobes, extra towels, housekeeping or romantic apartment decorations.
Additional services are provided only after prior confirmation and receipt of payment before the service is carried out.
13. Verification of stay details
For safety and to protect the apartment's high standard, in selected cases we may request additional confirmation of stay details before sending the access code.
This applies in particular to new accounts, accounts with a limited stay history, incomplete account details or bookings that raise reasonable doubts.
Verification may include confirming the full name of the person making the booking and the second Guest, confirming that the booker will stay, and confirming that no more than 2 people will occupy the apartment.
The apartment access code may be sent after the stay details have been successfully verified and the property rules accepted.
14. Refusal of accommodation or termination of a stay
Goldstar Apartament reserves the right to refuse accommodation or terminate a stay in the event of:
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provision of false information,
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a booking made by a third party without the property's consent,
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attempts to circumvent an earlier refusal to accommodate a Guest,
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suspected parties or stays by unregistered persons,
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breach of house rules,
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violation of quiet hours,
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previous serious rule violations, damage, missing equipment or other incidents contrary to the property's rules.
In such cases, the property may withhold the access code, refuse accommodation or terminate the stay without a refund.
15. Video surveillance
The entrance to the apartment may be subject to video surveillance solely to ensure safety, protect property and monitor compliance with the rules.
Video surveillance does not cover the interior of the apartment.
16. Damage and missing equipment
The Guest is liable for damage, destruction or missing equipment arising during the stay.
If damage or a breach of property rules is established, Goldstar Apartament may seek reimbursement for repairs, specialist cleaning, replacement of furnishings or other costs resulting from improper use of the apartment.
17. Invoice
We issue an invoice at the Guest's request.
To receive an invoice, please send complete invoicing details and the email address to which the document should be sent.
18. Contact
If you have questions or need assistance, please contact Goldstar Apartament.
We will be happy to help and provide further information about your stay.
19. Apartment access code
The apartment access code is intended solely for Guests named in the booking.
Sharing the code with third parties, admitting unregistered persons or allowing them to stay in the apartment is prohibited.
20. Reporting defects and technical problems
The Guest must promptly report any defects, failures, missing items or technical problems noticed in the apartment.
Failure to report a problem during the stay may hinder its resolution and does not constitute grounds for later claims if the property had no opportunity to respond during the Guest's stay.
21. Failures beyond the property's control
Goldstar Apartament is not liable for temporary failures or interruptions of utilities, internet, television, air conditioning, lifts, building systems or shared facilities caused by circumstances beyond the property's control.
If a problem occurs, we will make every effort to assist the Guest and provide the necessary information.
22. Leaving the apartment
Before leaving, the Guest must close the windows, switch off lights, electrical appliances and air conditioning, and leave the apartment in an undeteriorated condition.
The apartment should be left reasonably tidy, with due care for its equipment and the property's standards.
23. Additional cleaning
If the apartment is left in a condition requiring exceptional cleaning, removal of strong odours, dirt, stains or traces of rule violations, Goldstar Apartament may seek reimbursement of the additional cleaning costs or costs of restoring the apartment to a suitable condition.
24. Prohibition of candles, confetti and materials that cause soiling
Open flames, candles, confetti, glitter, artificial petals, adhesive tapes and other materials that may soil, damage or permanently affect the apartment's furnishings are prohibited.
Romantic apartment decorations may only be prepared by Goldstar Apartament or by prior agreement with the property.
25. Items left in the apartment
Items left by the Guest in the apartment may be returned by prior arrangement and at the Guest's expense.
Goldstar Apartament is not liable for items left in the apartment after the stay if they are not reported promptly after check-out.
26. Complaints
Complaints about bookings, payments or service delivery may be submitted:
— by email to: kontakt@goldstarapartamenty.pl,
— in writing to: GOLDSTAR BUSINESS sp. z o.o., ul. Aleksandra Kotsisa 11/10, 66-400 Gorzów Wielkopolski, Poland.
A complaint should include the Guest's full name, contact details, booking number or dates, a description of the concerns and the desired resolution.
Complaints will be reviewed within 14 days of receipt. The Guest will be informed of the outcome at the email address provided in the complaint.
Complaints about the online payment process itself may also be reported to the payment provider in accordance with Przelewy24's rules.
These terms take effect on 21 July 2026.